Privacy Policy

Effective Date: October 16, 2026

At Brain Waves Financial Services Pvt Ltd (“we,” “us,” or “our”), we respect your privacy and are committed to protecting any personal information you may share with us while visiting our website.

This document outlines our practices regarding data collection, usage, and the limitations of the information provided on our platform.

  1. Information We Collect
    Our website is primarily designed for informational purposes. We do not require you to create an account, log in, or provide personal data to browse the site. The only personal information we collect is the data you voluntarily submit through our Contact Us page (powered by Contact Form 7).
    If you choose to contact us, we may collect the following information that you provide in the form fields:
    Name
    Email Address
    Phone Number
    Subject or Message Content
    Additionally, when you submit an inquiry through our contact form, our message storage plugin (Flamingo) automatically logs certain technical metadata: Date and time of submission, Originating IP address, Browser user agent (to identify spam submissions).
  2. How We Use Your Information
    Any information collected via the Contact Us form is used strictly for the purpose of:
    – Responding to your inquiries or requests.
    – Providing you with information regarding our products or services as requested.
    – Internal record keeping related to customer support.
    We do not use this information for automated marketing campaigns unless you have explicitly opted in, nor do we sell, rent, or trade your personal information to third parties.
  3. Cookies and Tracking Technologies
    Our website utilizes standard WordPress functionality. While we do not employ aggressive tracking mechanisms, basic technical cookies may be used to ensure the proper functioning of the website (such as maintaining session integrity). We do not use these cookies to profile users or track your activities across other websites.
  4. Third-Party Plugins
    Our website utilizes the Contact Form 7 and Flamingo plugins to handle inquiries. Contact form submissions are securely archived directly within our website’s hosting database via Flamingo to ensure messages are not lost due to email delivery failures and to maintain customer support records.

    To ensure the secure and reliable delivery of your inquiries, we use the WP Mail SMTP plugin. This plugin safely routes the personal data you submit via our contact forms through a designated third-party email service provider. The data is processed strictly for the purpose of delivering your message to our official email addresses and is not used or accessed by the mailing provider for marketing purposes.
  5. Data Security
    We implement reasonable administrative and technical safeguards to protect the information you submit via our website against unauthorized access, disclosure, or misuse. However, please be aware that no transmission of data over the internet is completely secure.

    Data Retention:
    We retain inquiries stored in our website database (via Flamingo) and email archives only for as long as necessary to address your service requests and fulfill record-keeping requirements. You may request the deletion of your stored submission data at any time.

    Your Data Rights:
    You have the right to request access to, correction of, or deletion of the personal data you have shared with us. To exercise these rights, please email brainwavesfinancial@gmail.com.
  6. Changes to This Policy
    We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The updated policy will be posted on this page with a revised “Effective Date.”
  7. Contact Us & Grievance Officer
    If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us using the contact form on our website or directly at the contact details provided in the Contact Us page.

    Grievance Officer: In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, the name and contact details of our Grievance Officer are as follows:
    Name: Sobha Rajan Sarathgopal
    Email: brainwavesfinancial@gmail.com
    Phone: +91 93834 34256
    Office Address: First Floor, TJ Complex, Kallumutty, Iritty, Kerala – 670703
    We will acknowledge your grievance within 24 hours and resolve it within 15 days.
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